IES
Faq
FAQ
Questions and answers
How do I obtain and manage my PO Box™?
You can obtain and manage your PO Box™ by visiting your local post office or applying online on the official postal service website. Once set up, you can manage it through the same online platform or in-person at the post office.
What options exist for late, lost, or no delivery?
If your package is late, lost, or not delivered, you can:
- Check the tracking status online.
- Contact the delivery service for updates.
- File a claim for a lost package after the expected delivery window has passed.
Change of address
To change your shipping address, log into your account on the website, navigate to your order details, and update the address before the order is shipped. If the order has already shipped, contact customer service for assistance.
What is priority mail express?
Priority Mail Express is a fast shipping service that offers guaranteed 1-2 day delivery, including overnight options, with tracking and insurance. It also includes delivery on weekends and holidays in some locations.
How do I know my mailpiece was delivered?
You can track your mailpiece using the tracking number provided at the time of shipping. Simply enter the number on the delivery service’s tracking page, and it will show the delivery status and confirmation once it has been delivered.
How to calculate my package delivery price?
To calculate your package delivery price, you need to:
- Weigh and measure the dimensions of your package.
- Visit the shipping carrier’s website and use their rate calculator.
- Enter the package weight, dimensions, shipping destination, and delivery speed to get an estimated price.